Why is CEA so important for cash programmes and what is good practice?

Community Engagement and Accountability supports those involved in our programmes and operations to share honest, timely and accessible information with communities about who we are and what we are doing, find ways to engage them in guiding programme design and delivery, and to set up systems for responding and acting on feedback, questions and complaints. In doing so, it will enable us to pick the right modality and mechanisms for our response go ensure we are better able to meet their needs.